Senior Project Manager

Job ID 18-00164

Industry Computer/IT

Job Type Contract

Location Philadelphia, PA


Join us as a Senior Project Manager on our eCOA PM team, where you will be responsible for directing and managing eCOA related services and serving as a subject matter expert for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service. In this role, you may also provide guidance to a small team of project management staff members.
Serve as subject matter expert for our eCOA service line to provide support for Project Management team members, educate customers on the related operational services, and drive synergies across service lines.
Independently lead the Planning and Setup, Monitoring, and Closeout phases of study management, including projects with multiple product lines
Monitor study timelines and manage the financial components of each study
Identify potential study risks and mitigations, and escalate as appropriate.
Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations.
Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations.
Serve as department lead for operational readiness of new product initiatives.
Provide primary service line support to cross-trained team members from other service lines.
Facilitate internal collaborations and communications by serving as a liaison between Project Management and other departments
Conduct QC of systems and documents generated by the Project Management team to ensure high quality of deliverables
Ensure compliance with timely training completion/documentation
Present study services at Investigator Meetings or site initiation meetings as needed
Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed and participate in sales initiatives to generate incremental revenue.
Provide guidance to or assist with training new members of the PM team


Bachelor's Degree and/or proven demonstrated Project Management skills or experience within the industry, including expertise in eCOA or related service line
4-8+ years of experience in pharmaceutical/clinical trials field (or related industry experience), with an emphasis on project management
Excellent organizational, interpersonal, time management, and prioritization skills
Excellent verbal and written communication skills, including ability to communicate effectively in English; good leadership skills
Working knowledge of Microsoft Office products and strong technical aptitude
Knowledge of the pharmaceutical drug development process and/or software development process very helpful
Detail oriented and demonstrated responsiveness to inquiries and requests
Valid passport and ability for travel of (up to) approximately 20%