Senior End User Specialist


Job ID 18-00177

Industry Computer/IT

Job Type Permanent

Location San Antonio, TX

Description

Responsibilities: 
Provide technical support for the following: desktop/laptop, Windows/MAC, phones, mobile devices, printers, wireless connections, video conferencing, audio/visual, VPN, Citrix, Networks and other services as needed. Maintain/update system images, system configurations and documentation
Provide technical support of Microsoft productivity tools.
Schedule and perform software/hardware upgrades, new installations and work space moves in conjunction with facilities management
Support technology needs of Executives
Utilize networking knowledge to assist in diagnosing end user issues.
Facilitate documentation for inventory control, receiving and auditing
Create, maintain and grow knowledge resources
Monitor systems use to ensure compliance with company policies and procedures.
Other duties as assigned.
After-hour availability and on-call is required
Support of offsite events which will require travel



Qualifications

Qualifications:
Bachelor's Degree in Computer Science or related field or equivalent experience is preferred.
Minimum of (5) five years prior Information Technology experience preferred.
Prior Executive Support and Helpdesk experience is required
Microsoft Certified Professional (MCP) preferred
Microsoft Certified Solutions Associate (MCSA) preferred
Apple Certified Support Professional (ACSP) preferred
A+, Network +, Security + preferred
ITIL Certified a plus
 
Additional Qualifications:
Knowledge of technical support tools and Help Desk software
Highly motivated and solution oriented
Excellent verbal / written communication and analytical skills and the ability to work well within a diverse, geographically distributed, multi-cultural environment
Exceptional interpersonal and communication skills both verbal and written with special attention to detail
Experience working under tight and unpredictable deadlines
Strong problem solving skills, organizational skills and ability to prioritize work
Solid customer service and client relations experience
High degree of personal ownership and accountability of all work products.
Teamwork aptitude – a team member.
Proficient in the use of computer applications including Word, Excel, PowerPoint and Outlook, IT audit compliance, workflow processes, change management and metrics analysis and reporting.
Ability to travel to satellite offices 10% of the time
Familiar and comfortable with industry security practices for dealing with sensitive information
Ability to apply critical thinking towards creative solutions.
Aptitude to understand technology's role in the success of the business.
 
Candidate Details:
5+ to 7 years' experience
Seniority Level - Mid-Senior
Management Experience Required - No
Minimum Education - Bachelor's Degree
Willingness to Travel – Occasionally
 
Ideal Candidate:
Experience with desktop support (ideally 5+ years)
Executive level support experience
Flexible schedule, will need to support executives outside of business hours on occasion
Superior customer service skills, white glove support