System Administrator, Sr, Citrix


Job ID 18-00225

Industry Computer/IT

Job Type Permanent

Location Austin, TX

Description

A Sr. System Administrator has the thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks. Manages teams of system admins and can prioritize work and identify high risk critical problems and dedicate appropriate resources. Has extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems.
 

JOB DESCRIPTION/RESPONSIBILITIES:

Senior-level Windows OS maintenance and administration. Citrix experience with XenDesktop 7.6, Citrix versions 7.15 or higher, Citrix User Profile Manager, Director, Scout and Receiver, Microsoft Active Directory. Able to triage Microsoft System Center Operations Manager events.



Qualifications

MINIMUM EDUCATION/ MINIMUM EXPERIENCE REQUIRED:
Education Level
Bachelor's Degree
Degree In Computer Science, Electronics Engineering or other Engineering or Technical discipline is required.
Yrs. exp. 5
Substitutions Eight (8) years of additional relevant experience may be substituted for education

BASIC MANAGEMENT SKILLS: 
• Secondary triage of Citrix application or desktop customer issues
• Reinstall Citrix Receiver (GFE only)
• Provide guidance or assist with successfully connecting to the Citrix environment
• Clear hung sessions
• Escalate or transfer tickets appropriately to VA staff that can resolve the issue further
• Coordinate with stakeholders of ticket status or request system changes.
• Document issue resolution steps for end users, Tier 1 Help Desk, and Tier 2 desktop support staff.
• Maintain end user guides
 

Tools Knowledge:
• Citrix Director
• Citrix Studio
• Microsoft SCOM
• Microsoft Active Directory Users and Computers
• BigFix Remote Control
• CA Service Desk Manager ticketing system
• ServiceNow ticketing system
• Microsoft Office Suite
• Skype for Business