Senior Collaboration Engineer

Job ID 19-00057

Industry Computer/IT

Job Type Permanent

Location Eastontown, NJ


The Senior Collaboration Engineer designs, installs and supports advanced Cisco-based voice and collaboration networks. SCE's have primarily responsibility for post-sale project technical leadership, execution and completion of project deliverables, and ongoing support engagements. SCE's also assist in generating new business through presales engagements.

- Communicate and cooperate with project management and technical peers to effectively plan, execute, and complete project engagements
- Assess collaboration project presales proposals, Statements of Work, Bills of Material, and other project definition source materials to validate project execution and technical feasibility.
- Establishing technical plans, tasks, work breakdown structures, dependencies, contingency plans, and impact assessments
- Coordinate the exchange of information between clients, third party sub-contractors, and Company Technology Partners project management and technical peers.
- Gather, consolidate, prepare, document and distribute standardized project technical information in various formats, including but not limited to: PDF, Microsoft Word, Excel, PowerPoint, and Visio.
- Actively coordinate and mentor the activities of ATP Collaboration Engineers (CEs) and Associate Collaboration Engineers (ACEs) in concert with project management peers and in accordance with project goals.
- Design and develop technical approaches to project deliverables in accordance with Cisco-published best practices
- Perform and document inventory of equipment and project related assets, including hardware and related components, and licensing
- Assemble hardware components and install devices into final mounted and operable positions, including physical connectivity for power, network link, and human interface


Install and configure the following Cisco collaboration and related hardware, software products, and technologies with proficiency: 
- Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)
- VMware Hypervisor
- Cisco Expressway
- Cisco Unified Border Element
- Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)
-  SIP Trunking
- Cisco Unified Survivable Remote Site Telephony
- Cisco Jabber
- Cisco Jabber Guest
- Cisco Mobile & Remote Access
- Cisco IP Phones (all models and variants)
- Cisco Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Instant Message & Presence Server (IM&P)
- Cisco Contact Center Express (UCCX), including scripting for Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)
- Cisco Attendant Console
- Cisco Emergency Responder
- Cisco Paging Server (InformaCast)
- Cisco Spark
- Cisco Telepresence Management Suite
- Cisco Telepresence Server
- Cisco Meeting Server
- Cisco WebEx Collaboration Meeting Room (CMR)
- Assist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services
- Provide technical diagnosis and troubleshooting
- Engage and coordinate the assistance of Cisco's Technical Assistance Center (TAC) to effectively and expeditiously resolve technical issues.
- Prepare and deliver training and related documentation and materials to peers and clients on any of the above-mentioned technical proficiencies.
- Assist ATP sales in generating new business through presales engagements with potential clients, including the preparation and delivery of presentations, proposals, bills of material, and labor estimations, as needed

Design | Deploy | Test: Cisco Voice, Video & Presence systems
- Ability to engage with Operations Center and Manufacturer Support Teams to resolve network failures


- Must have experience in leading Cisco voice/collaboration projects
- Must possess excellent verbal and written communication skills
- Must possess excellent documentation skills and provide examples of such work
- Must possess excellent presentation, organization and planning skills
- Must be able to work independently to achieve goals
- Must be process and detail oriented
- Must have excellent troubleshooting skills and be customer oriented
- Must have access to a reliable vehicle and be willing to travel within NJ/NYC/PA.

Minimum Education & Experience Requirements:
- Bachelor's Degree, preferably in an Information Technology related field of study
- 5-7 years of experience in related technology: 
- Cisco UCS C-Series Rack Servers
- Cisco Business Edition 6000 & 7000
- Cisco Communication Manager [CUCM]
- Cisco Unity Connection [CUC]
- Cisco Instant Messaging & Presence Server [IM&P]
- SIP Trunking
- Cisco Mobile & Remote Access
- Cisco Contact Center Express [UCCX], and scripting for Interactive Voice Response [IVR]
- Cisco Automatic Call Distribution [ACD] and Attendant Console
- Cisco Emergency Responder
- Cisco Paging Server [InformaCast]
- Cisco Spark
- Cisco Telepresence Management Suite
- Cisco Meeting Server and WebEx Collaboration Meeting Room [CMR]
- Must have a strong understanding VOIP solutions integration with 3rd party Private Branch Exchange [PBX] systems
- 1-2 Years' experience in a Deployment Leadership role
- Must possess In-depth understanding of Cisco Unified Communications products, and validated designs
- Must possess Professional Level Certifications i.e. CCVP/CCDP, Voice & Collaboration

Preferred Education & Experience Requirements:
- 7-10 years of industry experience in data center, network operation, or colocation center
- Professional Level certifications–CCNP, CCDP, or recent CCIE with Voice

TRAVEL: Less than 25 % travel